Field Service Manager

Field Service Manager

Job Class: Salary-Exempt Reports to: Residential Service Manager

POSITION SUMMARY:

The Field Service Manager is responsible for leading a team of irrigation technicians. You will oversee day-to-day operations of the technicians as well as manage their production. You will help build an effective team by developing employees and working with them to build and support a team environment.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to operate independently

· Maintain discipline and high standards for the efficient and professional operation of the department.

· Possess time, personnel, and organizational management skills.

· Attention to detail in managing the assigned team.

· Accurately analyze, diagnose, and correct problems as they are identified.

· Effectively communicate and provide professional advice to customers.

· Work with Service and Operations Managers to achieve goals.

· Provide estimates for elevated scopes of work

· Plan, schedule, coordinate, and direct irrigation service operations daily ensuring deadlines are achieved in a safe, efficient manner.

· Daily “in the field” follow up on properties related to completed work, scheduled work, and/or identification of new sales opportunities.

· Daily support of irrigation technicians through phone calls, texts, and on-site visits.

· Maintain proper vehicle inventory and safety for assigned team

· Develop and maintain status as a Subject Matter Expert in the irrigation field.

· Maintain professional experience and expectation related to industry innovation and technology.

· Lead and present weekly service technician field meetings

· Provide staff feedback & training.

· Conduct performance evaluations.

· Implement standard operating procedures

· Ensure weekly safety inspections are completed. Coordinate vehicle maintenance and repair

· Report and document all accidents and safety near misses

· Adhere to company safety best practices.

· Other duties as assigned.

REQUIRED QUALIFICATIONS (includes education, skills and experience):

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Experience in field services sector, or route service-based industry.

· Leadership, communication, and team-building skills.

PREFERRED QUALIFICATIONS:

· 1-3 years in a previous leadership role

WORKING CONDITIONS AND PHYSICAL EFFORT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Will have some repetitive hand and arm motions and prolonged periods of sitting.

· While performing the duties of this job the employee is regularly required to stand; walk; talk, listen, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

· This position requires frequent manual dexterity in combination with eye/hand coordination such as keyboarding and handling of equipment.

· Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

· The employee must occasionally lift and/or move up to 25 pounds.

· The noise level in the work environment is usually low to moderate.